Shipping

Effective Date: [02-12-2024]

At [Whitenic], we strive to provide our customers with reliable, efficient shipping services for all our white nicotine pouch products. Please read our Shipping Policy below to understand how we process and ship your orders.

1. Shipping Locations

We currently ship to the following locations:

• Within Spain: We offer shipping across all regions of Spain, including the Balearic Islands and Canary Islands.
• International Shipping: At this time, we only ship to [Europe]. If you are located outside of these areas, please contact us to inquire about potential shipping options.

Please note that certain restrictions may apply depending on local laws regarding the sale and import of nicotine products in your country or region.

2. Processing Time

• Order Processing: All orders placed on our website are processed within 1 business day (Monday to Friday). Orders placed after 15:00 or on weekends and holidays will be processed the next business day.
• Pre-Order Items: If any of your items are on backorder or pre-order, the estimated dispatch time will be communicated to you during checkout.
• Order Confirmation: Once your order is processed, you will receive a confirmation email.

3. Shipping Methods and Delivery Time

We offer the following shipping methods:

• Standard Shipping (Spain):
• Estimated Delivery Time: 2-4 business days.
• Price: 5 (€)
• Expedited Shipping (Spain):
• Estimated Delivery Time: 1-2 business days.
• Price: 6.50 (€)
• International Shipping:
• Estimated Delivery Time: 5-10 business days, depending on the destination.
• Shipping costs are calculated at checkout based on the destination and weight of the order.

First Shipping Day:
Shipping times start counting from the day after your order is dispatched. For instance, if you place an order on Sunday and select the 1-2 business day shipping option, your package will be delivered on Tuesday (1st business day) or Wednesday (2nd business day), with Monday being the dispatch day.

Note: Delivery times are estimates, and actual delivery times may vary due to factors such as weather, customs delays, and postal service disruptions.

4. Shipping Costs

• Shipping costs are calculated based on the shipping method, weight of the package, and destination.
• Free Shipping: We offer free standard shipping on orders over 99 (€) within Spain.
• During promotional events, we may offer special shipping discounts or promotions. Be sure to check our website for any current offers.

5. Order Tracking

Once your order has been dispatched, you will receive an email notification containing a tracking number and link to track your shipment. If you did not receive your tracking details or have trouble with tracking, please contact our customer service team at [Insert Email Address].

6. Customs and Import Duties (International Orders)

• For international orders, please be aware that your order may be subject to customs fees, import duties, and taxes depending on your country’s regulations. These fees are not included in the product price or shipping cost and are the responsibility of the recipient.
• Customs Delays: We cannot guarantee any specific delivery time for international orders due to potential delays in customs. We encourage you to check with your local customs office for more information on any fees and delays.

7. Delivery Issues

If your order is delayed, lost, or damaged during transit, please notify us as soon as possible by emailing [Insert Email Address]. We will investigate the issue and assist you in resolving it.

• Lost Packages: If a package is lost or goes missing, we will initiate a claim with the shipping carrier, but we cannot be held responsible for items that are lost after they have been delivered to the carrier.
• Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving your shipment. We may request photos of the damaged product and packaging to process a claim with the carrier and provide a resolution.

8. Return to Sender

If a package is returned to us due to an incorrect or incomplete shipping address, refusal to accept delivery, or failure to pick up from the carrier, we will contact you to confirm the correct delivery information and arrange for reshipping. Additional shipping charges may apply for reshipment.

9. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

10. Contact Us

If you have any questions or concerns regarding shipping, please reach out to our customer service team at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Company Address]