Privacy

Privacy Policy for [Whitenic]

Effective Date: [02-12-2024]

At [Whitenic], we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our white nicotine pouches. We are committed to complying with all applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) in the European Union.

By using our website and services, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect two types of information from you:

1.1 Personal Information
Personal information is any information that can identify you as an individual. We collect the following personal details when you interact with us:

• Contact Information: Name, email address, phone number, and shipping/billing address.
• Payment Information: Credit card details or other payment method information (processed securely through third-party payment processors).
• Account Information: Username, password, and order history (if you create an account on our website).

1.2 Non-Personal Information
We also collect non-personal data, such as technical information about how you use our website:

• Cookies: Our website uses cookies to enhance user experience, track usage patterns, and improve site performance. Cookies are small text files stored on your device that help us remember your preferences and optimize your browsing experience.
• Usage Data: Information about how you access and use the website, such as your IP address, browser type, device type, and browsing behaviour.
• Analytics: We use analytics tools (such as Google Analytics) to understand how visitors use our website and to improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Process Orders and Transactions

• To fulfil and process your orders, including shipping, billing, and communication about your order status.

2.2 To Provide Customer Support

• To respond to inquiries, provide customer service, and resolve issues related to your orders or our products.

2.3 To Improve Our Website and Services

• To analyze and improve our website, products, and customer experience. We may use your feedback to enhance product offerings and website features.

2.4 To Send Promotional Communications

• With your consent, we may send you promotional emails, newsletters, or special offers. You can opt out of these communications at any time by clicking the "unsubscribe" link in the email or by contacting us directly.

2.5 To Comply with Legal Obligations

• To comply with applicable laws, regulations, or legal processes, including responding to lawful requests from public authorities.

3. How We Protect Your Information

We implement a variety of security measures to safeguard your personal information from unauthorized access, alteration, or disclosure. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive information during transmission, such as payment details.
• Access Control: Only authorized personnel have access to personal data necessary for processing orders or providing customer service.
• Third-Party Payment Processors: We do not store or process your payment information directly. All transactions are handled securely by trusted third-party payment processors.

Despite these security measures, please note that no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We may share your personal information with third parties in the following situations:

4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business and fulfilling orders, such as:

• Payment processors: To process payments securely.
• Shipping carriers: To deliver your orders.
• Email marketing platforms: To send promotional emails (if you have opted in).

These third parties are contractually obligated to use your information solely for the purpose of providing services to us and to keep your information confidential.

4.2 Legal Compliance
We may disclose your personal information if required to do so by law or in response to valid legal requests (such as a subpoena or government inquiry).

4.3 Business Transfers
In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

5.1 Cookies
Cookies are small text files that are stored on your device to help improve your experience on our website. We use cookies for the following purposes:

• To remember your preferences and login information.
• To track usage and website analytics (e.g., Google Analytics).
• To personalize content and advertisements.

You can control cookie settings in your browser. However, disabling cookies may impact your experience on our website, including limiting functionality and accessibility.

5.2 Web Beacons and Tracking Pixels
We may also use web beacons or tracking pixels in emails to track how you interact with our communications. These technologies help us improve our email campaigns and website performance.

6. Your Data Protection Rights

As a resident of the European Union (EU), you have the following rights under the General Data Protection Regulation (GDPR):

6.1 Access
You have the right to request access to the personal information we hold about you.

6.2 Rectification
You can request corrections to any inaccurate or incomplete personal data we hold.

6.3 Deletion (Right to be Forgotten)
You have the right to request the deletion of your personal data, subject to certain exceptions (such as legal or contractual obligations).

6.4 Restriction of Processing
You can request that we limit how we process your data in specific situations.

6.5 Data Portability
You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.

6.6 Objection
You can object to the processing of your personal data for direct marketing purposes or other specific reasons.

To exercise any of these rights, please contact us at [Insert Email Address]. We will respond to your request as required by applicable data protection laws.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected personal information from someone under the age of 18, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon publication. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Company Address]