Refund

Effective Date: [02-12-2024]

At [Whitenic], we are committed to providing high-quality white nicotine pouches and excellent customer service. If you are not completely satisfied with your purchase, please read our Refund Policy to understand how we handle returns, refunds, and exchanges.

1. General Refund Policy

Due to the nature of our products, nicotine pouches, we do not accept returns on opened or used items. However, if your order arrives damaged, defective, or incorrect, we will be happy to assist you with a refund or exchange.

2. Eligibility for Refunds

To qualify for a refund or exchange, your request must meet the following criteria:

• Damaged or Defective Products: If your order arrives damaged or defective, please notify us within 14 days of receiving the package. We may ask for photos of the damaged items and packaging to process your claim.
• Incorrect Items: If you receive incorrect products or the wrong quantity, please contact us within 14 days of receipt. We will arrange for a replacement or refund of the incorrect items.
• Non-Receipt of Order: If you do not receive your order after the estimated delivery time, please contact us within 30 days from the shipment date. We will investigate and either reship the order or issue a refund if the package cannot be located.

3. Conditions for Returns

To be eligible for a refund or exchange, your item must meet the following conditions:

• Unopened Products: The product must be in its original, unopened packaging.
• No Usage: The product should not have been used or opened in any way.
• Proof of Purchase: You must provide a valid receipt or order number when requesting a refund or exchange.

 

4. Refund Process

If your request for a refund is approved, we will issue the refund to your original payment method. Please allow up to 14 business days for the refund to be processed, depending on your payment provider.

• Damaged/Defective Products: If your item is damaged or defective, we will either offer you a full refund or send you a replacement at no extra charge.
• Incorrect Items: If we sent you the wrong item, we will either send the correct product or provide a full refund once the incorrect item is returned to us. We will cover the return shipping costs for this type of issue.

5. Non-Refundable Items

The following items are not eligible for refund:

• Opened or used products
• Products that are returned more than 14 days after delivery

6. How to Request a Refund or Exchange

To request a refund, return, or exchange, please follow these steps:

1. Contact Us: Send an email to [Insert Email Address] with your order number, a description of the issue, and any supporting images (if applicable).
2. Assessment: We will review your request and, if applicable, provide you with return instructions and a return shipping label (if the issue was caused by us).
3. Return the Item: return the item to us in its original condition.
4. Refund or Replacement: Once we have received the returned item (if required), we will process your refund or send a replacement item, depending on your preference.

7. Return Shipping Costs

• For Damaged or Incorrect Items: If your item is damaged or incorrect, we will cover the cost of return shipping.
• For Change of Mind: If you wish to return a product due to a change of mind (and the product is unopened), you will be responsible for the return shipping costs.

8. Delivery Issues and Lost Packages

If your order is lost in transit, please contact us within 30 days of the shipping date. We will work with the carrier to locate your package and provide a resolution, either by reshipping your order or issuing a refund if the package cannot be located.

9. Refunds for Subscription Orders

If you are subscribed to a recurring order, you can cancel or modify your subscription at any time before the next shipment is processed. Refunds will not be issued for shipments already processed and shipped.

10. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

11. Contact Us

If you have any questions about our refund policy or would like to initiate a refund or exchange, please contact our customer service team at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Company Address]